Interacting with customers using computer applications in a conversational way using text, graphics, or speech, can be accomplished using Virtual Agents or Intelligent Robots. This may be a simple question and answer dialogue, or a sophisticated robot that allows people to interact with services in an intelligent manner, whilst interacting with your back-end systems.
We use the Microsoft Azure Bot Service and Bot Framework to build, test, deploy, and manage intelligent bots all in one place, that orchestrates the interaction of humans with your business processes.
Virtual agents provide an experience that feels less like using a computer and more like interacting with an intelligent robot. These virtual agents can perform repetitive tasks, on behalf of humans, and pass on information to automated systems that may no longer require human intervention. Users typically converse with a virtual agent using text.
The make-up of a virtual agent varies widely based upon the function it is designed to perform and typically interacts with a number of systems simultaneously.
Virtual agents are the next step in performing the tasks that are normally the preserve of human-to-human interaction.